SOLUTION TO NON-CONFIRMATION OF PH ORDER
Once the half green circle changes to question mark,
Open the order chat box (Message) that is above the details button of the order.
You will see a conversation being initiated by CRO, then upload your POP there.
Screenshot the conversation box.
Copy the order number
Then goto Support and create a ticket
Choose the topic that relates to Receiver didn't confirm your payment.
Then go ahead and attach your POP and the conversation box you screenshot earlier
Drop the order number as well to Support
Click on Save
CRO will confirm you
HOW TO TREAT FAKE POP
After the Sender upload a POP for fund paid, wait for 48hours
Once the Half mark Green circle changes to Question Mark,
Open the Order chat box (Message) that is above the details button of the order
You will see a conversation being initiated by CRO, then upload the Fake POP there
Screenshot the conversation box and copy the Order number
Go to your Bank to collect Bank Statement for the period under review (stamped and sealed)
Then goto Support and create a ticket
Choose - Inform about fraud or dissenters as your topic
Then go ahead to write about the fake POP, attach the your Bank Statement and the conversation box you screenshot earlier
Drop the Order number as well too
Click on Save
Wait for Support/CRO team to act on your complaint
Quick Resolution of Moratorium
1. Place your ID card (international passport/driver licence/national I'd card/voters card) closely to your face and snap it.
2. Hold such id card in your hand and snap it again
3. Click on Support and select Create
4. Select Identity Verification as your topic
5. Upload the two pictures you snapped and I write that such pictures is for your identification and verification purpose
6. Click on save
Wait for Support response thereafter
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